PokeMarketCap.APP
Support
Help, frequently asked questions and contact.
Contact us
A question, a bug, a card that isn’t recognized properly or a price that looks wrong to you? Write to us; we reply within 72 business hours.
+33 6 23 45 20 66
65 B Rivière Haute
81110 Dourgne, France
Frequently asked questions
The card isn’t recognized
Lay the card flat, well lit, with no glare, and frame all of it. Sleeves and toploaders are supported; take the card out only if glare hides the name or the number. You can also search for the card by its name.
Where does the PMC price come from?
It’s the median of today’s trend and of the 7-day and 30-day averages of sales published on the European market, all languages and all conditions. When those sales are far above what at least five sellers ask for a near-mint copy, the price is capped at 2.5 times that asking price: an outlier sale doesn’t set the price. It’s a date-stamped benchmark, not the exact value of your copy.
Manage or cancel my subscription
On the iPhone: Settings → your name → Subscriptions → PokeMarketCap, or in the app: My account → Subscription → Manage my subscription. Cancellation takes effect at the end of the paid period.
Restore my purchases
In the app: My account → Subscription → Restore my purchases, with the same Apple Account as at the time of purchase.
Refund
Payments are processed by Apple: the request is made at reportaproblem.apple.com.
Back up or delete my data
The Import and export screen produces a full copy of your album (JSON), a CSV for spreadsheets and a PDF inventory for insurance: these exports are part of Pro; restoring an archive is open to everyone, and your account’s online backup stays free. Import a collection (a CSV file exported from another app or from a spreadsheet) is open to everyone: the file is read on your device, it isn’t sent anywhere. The My account screen lets you delete the account and its online backup; the album on the device is kept. Without the app: delete my account.
Remove an image or a shared photo
Write to us and tell us which card: the image is removed within 72 business hours.